User Data Deletion

Last updated: 26 April 2026

You can request deletion of your EVIQ account and personal data at any time. This page explains how to do it, what gets deleted, and what we have to keep for legal reasons.

How to request deletion

Choose any one of the following methods:

Option A — In the app (recommended, fastest)

1. Sign in at station.eviq.app or in the EVIQ Driver mobile app.
2. Go to Settings → Account → Delete my account.
3. Confirm with your password and the OTP we send to your phone or email.
4. Your account is scheduled for deletion immediately. You will receive a confirmation email.

Option B — By email

Send an email from the address registered on your EVIQ account to privacy@ev.iq with the subject:

DELETE MY ACCOUNT — <your email>

We reply within 2 business days to verify your identity. After verification, deletion is processed within 30 days.

Option C — By WhatsApp

Message us on +964 780 444 5566 from the phone registered on your EVIQ account, with the message DELETE MY ACCOUNT and your registered email. We respond within 1 business day.

What gets deleted

Within 30 days of a verified deletion request, we permanently delete or anonymise:

• Your name, email, phone, and country.
• Your hashed password and all active sessions / refresh tokens.
• Your notification preferences and contact addresses.
• Your in-app messages, favourite stations, NFC card associations, and other personalised data.
• Your wallet balance is refunded to your registered payment method (or held in escrow until you provide one).

What we have to keep

The following are retained as required by Iraqi commercial law and accounting standards. They are anonymised — no longer linked to your name, email, phone, or any identifier — but the underlying record (amount, date, station) survives in our financial records:

• Charging-session CDRs and totals — for 7 years.
• Wallet transactions, top-up receipts, and tax invoices — for 7 years.
• Anti-fraud logs (IP addresses on disputed transactions) — for 12 months.

WhatsApp message IDs and delivery-status events tied to your account are deleted within 30 days of the deletion request, unless an active dispute requires us to keep them longer.

Effects of deletion

• You lose access to the EVIQ platform.
• If you re-register later with the same email or phone, it is treated as a new account — your previous sessions, balance, and history will not be restored.

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